If you have visited us before with no problems but find on this occasion things are not working as they should, the reason is most likely we have updated our site and the cache on your device is holding old files that needs to be updated - Try using a different browser (from Chrome to Explorer) or clearing the Cache on your device.

For more information on Cache, read on..

What are Browser Cache and Cookies and why should they be deleted regularly?

Explanation:

Any website you visit is actually a composition of hundreds or even thousands of files. Even websites which are highly optimised for speed are likely to load a lot of files at any point to display the content in your browser.

Browsers try to do their part to speed up the loading process. The first time you visit a site, the browser will save pieces of the site, because the browser can display the files stored in its cache much faster than it can pull fresh files from a server. The next time you visit that site, the cached files will help cut down the page load time.

Why should we remove those saved files (Cache and Cookies) though they are helpful for faster loading of the web pages?

Many times web developers have to make updates to the files that comprise your site in order to push a change or new feature live. If we change a file that your browser has cached, it’s going to keep serving the old, cached version of the file and you won’t see our most recent changes. This is when you may encounter browser errors like run time error, buttons missing on the page, unable to save the Timesheet, Timesheet doesn't allow you to enter time, the action performed doesn't respond appropriately etc.

Clearing the Cache and Cookies in a browser helps fix these issues.

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How long does it take for my order to be processed?

During peak times The Crafty Giraffe may have to extend lead times to a more realistic time based solely on demand. We are currently updating our lead time information HERE. Should you require your sooner pleases contact us before placing the order, in most cases we will be able to accommodate your request. Please ensure you highlight your request by again repeating it in the ‘Order Comments’ at ‘checkout’. All orders placed before, unless pre notified by us, will not be affected by any adjusted lead time.

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I have received the 'shipped' notification but my order has yet to arrive?

If you have already received the 'shipped' notification from us via email, in most cases you order will arrive within 3 business days of the email.

If you have not received you order within 5 business days of the email, please contact us with your order number.

All orders are expected to arrive at the shipping address provided no later than 5 business days after the 'shipped' notification email, this will be extended in seasonal peak times to 8 business days.

[Please note; It is common for the address or postcode to be incorrect at the time of ordering. Please ensure you have provided us with the correct address and postcode, you can check by logging in to your account or referring to the invoice you received via email at the time of ordering].

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I have received my order but there is a problem with it.

Oh dear! Please pop us and email with your order number and a photograph of the issue.

If the error is our doing, sincere apologies, we will rectify any faults immediately.

admin@thecraftygiraffe.co.uk

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How much does it cost to ship?

We ship worldwide so price varies for each country. We have a shipping estimator in the Cart/Basket...

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Will I need to pay any customs and duty charges?

European Union, BREXIT and ordering from outside the United Kingdom

From 11pm GMT 31 January 2020, the UK formally ceased to be a member state of the EU.

General Overview; If you are buying goods online (or by mail order) you may have to pay duty and tax on them. This depends on from where you are buying the goods. If you buy goods from the UK (excluding Northern Ireland) from 1 January 2021, you may incur charges. The VAT relief for consignments of €22 or less was removed from 1 July 2021. The buyer is responsible for the accuracy of the customs declaration and for paying any duty and tax. Some websites do not include duty and tax in their prices. Falsely marking an item as a gift or giving a false value on a customs declaration, is against the law. It may result in fees and penalties being applied.

The Crafty Giraffe is a reputable online company based in the UK, falsifying customs documentation in order to send orders 'as a gift' to avoid customs charges will not be possible under any circumstances.

Due to the variance in VAT rates across the EU, the calculation of any VAT and/or any Duty that may be applied by Customs and Duty in the destination country must remain a responsibility of the buyer. Each EU member country has their own (different) VAT rates and charges.

More information on current EU member VAT rates can be found on their website via the following website [external link]: www.europa.eu/youreurope/business/taxation/vat/vat-rules-rates

Further information can be obtained online from the destination country Government/National Postal Office.

Please see our full Terms and Conditions.

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