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FAQ

Welcome to our Frequently Asked Questions.

Below you will find links to most common questions, please click on the relevant link to be taken to the answer.

If you are still unsure or your answer is simply not here, please pop us an email at admin@thecraftygiraffe.co.uk. We will be happy to help.

 

Payment

You don't have a PayPal account and need to pay by Credit or Debit Card?

You have trouble  selecting Debit/Credit Card options or not able to checkout?

 

Shipping

How long does it take for my order to be processed?

I have received the 'shipped' notification but my order has yet to arrive?

 

Errors

I have received my order but there is a problem with it.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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You don't have a PayPal account and need to pay by Credit or Debit Card?

Great news! You don't need a PayPal account to use PayPal.

PayPal accepts all major credit and debit cards for payment.

Please follow these three steps:

 Step One - In the shopping cart opt to 'Checkout with PayPal'

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Step two - On the PayPal screen, 'Checkout as a Guest'

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Step three - Opt to 'Pay with a Debit or Credit Card'

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 You will just need to enter your Personal and Card details as normal - simples!

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You have trouble  selecting Debit/Credit Card options or not able to checkout?

 If you have visited us before with no problems but find on this occasion things are not working as they should, the reason is most likely we have updated our site and the cache on your device is holding old files that needs to be updated - Try using a different browser (from Chrome to Explorer) or clearing the Cache on your device.

For more information on Cache, read on..

 

What are Browser Cache and Cookies and why should they be deleted regularly?

Explanation:

Any website you visit is actually a composition of hundreds or even thousands of files. Even websites which are highly optimised for speed are likely to load a lot of files at any point to display the content in your browser.

Browsers try to do their part to speed up the loading process. The first time you visit a site, the browser will save pieces of the site, because the browser can display the files stored in its cache much faster than it can pull fresh files from a server. The next time you visit that site, the cached files will help cut down the page load time.

Why should we remove those saved files (Cache and Cookies) though they are helpful for faster loading of the web pages?

Many times web developers have to make updates to the files that comprise your site in order to push a change or new feature live. If we change a file that your browser has cached, it’s going to keep serving the old, cached version of the file and you won’t see our most recent changes. This is when you may encounter browser errors like run time error, buttons missing on the page, unable to save the Timesheet, Timesheet doesn't allow you to enter time, the action performed doesn't respond appropriately etc.

Clearing the Cache and Cookies in a browser helps fix these issues.

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How long does it take for my order to be processed?

Our standard lead time on all orders is 10 days; the lead time will change during peak seasons due to high demand.  

As soon as your order is shipped you will receive a notification via the email address you provided when the order was placed.

To find out more information on shipping or our current lead time, please click HERE.

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I have received the 'shipped' notification but my order has yet to arrive?

If you have already received the 'shipped' notification from us via email, in most cases you order will arrive within 3 business days of the email.

If you have not received you order within 5 business days of the email, please contact us with your order number. 

All orders are expected to arrive at the shipping address provided no later than 5 business days after the 'shipped' notification email, this will be extended in seasonal peak times to 8 business days.

[Please note; It is common for the address or postcode to be incorrect at the time of ordering. Please ensure you have provided us with the correct address and postcode, you can check by logging in to your account or referring to the invoice you received via email at the time of ordering].

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I have received my order but there is a problem with it.

Oh dear!  Please pop us and email with your order number and a photograph of the issue.

If the error is our doing, sincere apologies, we will rectify any faults immediately.

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